Enhanced Digital Experience at Abu Dhabi Airport

The Abu Dhabi Airports Company has been innovating the travel experience through digital services and a wireless infrastructure that allows customers complete access to up-to-date information about their flights, and much more.

Abu Dhabi International Airport (AUH) is the second largest airport in the United Arab Emirates (UAE) and one of the fastest growing airport hubs in the world, serving over 102 destinations in 56 countries. Home of Etihad Airways (the UAEs’ national carrier) and to more than 40+ renowned airlines, the flights to and from AUH handle millions of passengers and has seen a significant growth in traffic, according to Abu Dhabi Airports Company (adac.ae).

Contributing to making AUH the airport of choice for many and to enhance the airline passenger experience, it is now a “Super-fast WiFi,” which ‘will increase internet upload and download speeds to a maximum of 200 mbps per user,’ as reported in an article from Gulf News Tech.

Passengers will connect to one of the fastest, safest Wi-Fi around. The free wireless connection at the three AUH terminals enables them to check on flight details (abudhabiairport.ae is Mobile), get flight notifications, send email, log onto their favorite social media sites, read through the latest news headlines prior to departure, as well as making plans and schedule for their next trip through the Etihad Airways app.

Passengers can connect to “ADAC Free Wireless” via their laptop or smartphone device throughout the terminal building in all public areas and aircraft gate lounges or find any of the free-to-use internet kiosks to help them stay in touch while in Abu Dhabi International Airport.

Abu Dhabi Airports’ chief executive officer, Bryan Thompson, said: “Access to fast internet is a crucial factor that makes a big difference for our travelers. Providing our customers with enhanced connectively services is in line with our vision of becoming the world’s leading airports group.” So far, AUH has been receiving numerous prestigious awards from prominent international and local organizations in acknowledgement of the initiatives in place and for its investment in digital solutions.

Abu Dhabi International Airport has implemented initiatives like the Smart Travel System, a first of its kind in the region, to ease passenger processing and enhance customer experience. This process and system promotes a culture of excellence and service quality. This facility enhancement in 2016 has made a substantial impact for all passengers departing from or arriving at Abu Dhabi Airport. Now, Abu Dhabi Airports takes it to the next step with improved online connectivity throughout AUH terminals for the millions of travelers that visit it early to connect with family and friends upon arrival and prior to departure from the capital’s airport.

Enhanced Digital Experience at Abu Dhabi Airport

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